A car dealership’s service department was losing productivity. The technicians were having trouble with the inspection sheets, continually having to write in the condition of the inspection. This resulted in lost productivity and key stroke errors into the system due to poor penmanship.

Redesign the multi-point inspection sheet to easily mark the condition of each inspection. Now the technician simply has to mark the sheet with green = OK; yellow = needs service; red = immediate attention. The service consultant can easily interpret the results and explain them to the customer.

The redesign also included the addition of the dealer’s logo, address, and phone number to improve branding. The dealership can also easily add cross-sell and upsell messaging if desired.

The productivity of both the technician and service writer increased. The technician no longer has to write out the condition of the inspection (often, first having to remove gloves), and the accuracy of data input and communication to the customer have increased significantly.

The annual order size is $2,000+, but more importantly, the solution has increased customer satisfaction and resulted in referrals to other car dealerships in the area.